SimbaWorx/Capabilities/AI Chatbots & Automation
Website WidgetWhatsApp Business APIStrict Zero HallucinationInstant Human Handoff

Automate 70% of customer inquiries without losing the human touch.

Deploy custom AI agents grounded strictly in your company's product catalogues, pricing schedules, and support policies — replying instantaneously across your website and WhatsApp.

View Build Catalogue
Inquiries Automated
70%+ AVG
First Token Latency
<450ms
Availability
24/7/365
Hallucination Rate
NEAR ZERO
// WHAT_IT_ACTUALLY_IS

Not a frustrating 2018 keyword bot. A contextual business intelligence agent.

Everyone hates bots that say 'I didn't understand, please rephrase.' Modern AI agents leverage Retrieval-Augmented Generation (RAG) to search your verified company documentation, answering complex, multi-sentence questions in natural, polite English or regional languages.

01

Strict Knowledge Grounding (RAG)

The AI only answers based on documents you provide. If an answer is not in your verified policies, it politely transfers the lead to your human team.

02

Automatic Lead Qualification

While answering questions, the agent captures the customer's name, phone number, and project budget, immediately delivering qualified leads to your sales reps.

03

WhatsApp & Omnichannel Presence

Deploy the same brain across your website floating widget and the official WhatsApp Business API where 95% of your customers already communicate.

Modern Stack: Claude 3.5 / OpenAI GPT-4o, Vector Embeddings (pgvector), Fastify Streaming, WhatsApp Cloud API.
// PLATFORM_ECOSYSTEM

Deployment Channels & Integrations

Reach customers wherever they choose to engage with your brand.

Unified Codebase • Multi-Surface
INSTANT STREAMING

Website Floating Agent

Ultra-lightweight chat bubble embedded on your website with sub-second streaming answers and zero page slowdown.

Production-Grade Support
HIGHEST ENGAGEMENT

WhatsApp Business API

Deploy the bot directly onto your official verified WhatsApp business number with interactive menu buttons and rich media.

Production-Grade Support
SAFETY NET

Human Escalation Console

When high-value enterprise leads need a human touch, the bot instantly pages your sales team with the full chat transcript.

Production-Grade Support
// MVP_PHILOSOPHY

What is an AI Chatbot MVP?

Automate your top 20 repetitive customer questions in 7 business days.

What it means for this capability

An AI MVP takes your existing product PDFs, price lists, and FAQ documents, embeds them into a secure vector database, and deploys a web chat widget that handles 70% of repetitive customer inquiries while passing hot leads directly to your email.

Why launch an MVP first?

Testing an AI agent with real customer inquiries reveals the exact phrasing, concerns, and objections buyers have. You get immediate operational relief for your support team before investing in complex database write-back integrations.

01

Zero Hallucination Guardrails

Strict system prompt engineering preventing made-up answers or inaccurate pricing promises.

02

Seamless Lead Capture

Prompts for customer phone/email naturally when quoting or scheduling meetings.

03

Transcript Visibility

Review every customer conversation in a clean admin dashboard to discover unmet customer needs.

// SCOPE_COMPARISON

Choose your deployment scope

Clear, transparent scope boundaries tailored to your current business stage.

FAST SETUP
7–10 Business Days

Starter AI Support Agent

Ideal for: Businesses overwhelmed by repetitive website inquiries, pricing questions, and basic onboarding.

Website Streaming Chat Widget
Trained on up to 50 Company Documents / PDFs
Strict RAG Grounding (Zero Hallucination)
Lead Capture Form (Name, Phone, Email, Need)
Instant Email Alerts for Hot Leads
Admin Conversation Log Dashboard
MAXIMUM REACH
3–4 Weeks

Omnichannel WhatsApp Agent

Ideal for: Companies wanting automated customer support on WhatsApp with live inventory & booking lookups.

Official WhatsApp Business API Deployment
Website Widget + WhatsApp Unified Memory
Live Database Lookups (Order Status / Stock Checks)
Cal.com / Google Calendar Booking Integration
Multi-Language Support (English, Shona, Ndebele)
Seamless Warm Handoff to Live Human Agents
// ENGINEERING_STANDARDS

What is always included

Non-negotiable quality benchmarks applied to every platform we ship.

01

Strict Zero-Hallucination Policy

Grounded only on verified company data; never guesses or fabricates quotes.

02

Sub-500ms Streaming Latency

Responses begin typing instantly for a fluid, human-like conversational experience.

03

Automatic Lead Delivery

Contact details gathered during conversations are emailed to your team in real time.

04

Human Support Escalation

One click enables the customer to speak with a human on WhatsApp or phone.

05

Full Conversation Logs

Searchable transcripts so you can audit bot answers and analyze user demand.

06

Document Retraining Tools

Easily update your price sheets and FAQs anytime without developer intervention.

// EXECUTION_ROADMAP

Realistic delivery timelines

No endless delays or vague estimates. Structured sprint milestones.

WEEK 01Days 1–4

Knowledge Audit & Ingestion

We collect your pricing guides, company policies, and FAQs, parsing them into an indexed vector database.

Deliverable:
Indexed knowledge base & initial playground sandbox
WEEK 02Days 5–8

Guardrails & Channel Integration

Stress testing against adversarial prompts, configuring lead capture triggers, and embedding the web widget.

Deliverable:
Fully functional staging agent ready for internal testing
WEEK 03Days 9–14

Live Deployment & WhatsApp Sync

Connecting WhatsApp API endpoints, setting up email alerts for hot leads, and launching to real visitors.

Deliverable:
Live 24/7 AI conversational agent
// READY_TO_BUILD

Engineer your ai chatbots & automation

Book a 20-minute discovery call directly with our lead architects. We will clarify your MVP scope, discuss platform architecture, and outline a transparent budget.

Calculate Build Cost